With a unified communications solution , employees who are working remotely can still easily answer emails, phone calls, send messages, and share files while not in the office.
They can also quickly hop on a team conference call from the comfort of their home without missing a beat. That level of connectivity is made easy when you have a single UCaaS solution.
Unified communications solutions have been adopted by several companies over the years. But if you want to keep up with your competition, you need to have the tools needed to compete, which is why having a unified communications solution gives you a competitive advantage.
Article written by: Alejandro Carrasquero. Press enter to begin your search. You Only Have One System to Manage Rather than wasting time managing several different systems, a unified communications solution solves that problem by all your communications in one place.
Boosts Productivity When you have a unified communications solution , it makes it easier for your staff to get in touch with one another during and even after work hours. Saves You Time When you have just one system to communicate within your business, it saves time for everyone.
More Secure When you have a unified communications solution, you have better security for your business communications. Improves Your Customer Service When your business misses a call or has poor communication service for your customers, that can cost you. Provides Business Continuity When an emergency or disaster strikes your business, the last thing you need is employees being confused or even getting hurt due to miscommunications. Speeds Up Your Internal Communications You have one employee messaging you on one communication platform, and others messaging you through another platform.
This includes instant messaging systems, email, telephone, audio and video conferencing and cloud sharing. These services must all work seamlessly in order to reduce friction and create a better customer experience.
With UC, you can bring your team together whether they work in different departments, different buildings or different continents. A Unified Communications solution provides you with live chat in your office, as well as presence awareness, so you know who on your team is available and can ask them questions faster than email.
Do you want to brainstorm with your whole marketing team? You can start a group chat and select all of the members to be included. In addition, live video and audio conferencing systems can bring your team together without travel, saving time and money on hotels and gas mileage. With cloud-based data sharing services, multiple members of your team can work together on the same projects without miscommunications. Are you tired of sifting through files of stored faxes and scanning them by hand to make digital copies?
A unified communications solution can automatically save all faxes as PDFs for easy digital storage. UC also provides you peace of mind when you are out of the office, your employees will always be able to reach you on your mobile devices or laptop. Your messages from all sources can be stored for when you return. Gone are the days of rushing to your hotel business center to check in with your staff back at work.
The cloud-based features of UC also frees up space in your office, by eliminating the need for traditional on-site servers. Instead of using phone lines, UC turns your audio signals into digital ones.
All of your calls are made through an encrypted internet connection, significantly increasing security to your business communications system. This applies to phone calls, emails, and text messages. A unified communication platform ensures that all of this information is safe and secure. Whether your business is small or large, the needs you have for your communication solutions are different. A cloud-based UC platform has the ability to start at a size and price that works for your business.
As time goes on and growth occurs, you can scale the service up as needed. Customized packages and piecemeal options allows you to choose the exact capabilities that work for you and your business. The logistics are also incredibly simple.
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